Terms & Conditions

Wallanza is a venture of Giffy Sign LLC, based in Peabody, Massachusetts, USA. These terms and conditions govern your purchase of goods from us. By placing an order, you agree to be bound by these terms.

Order Cancellation

You have the right to cancel your order, including custom prints or designs, as long as you contact us promptly. Cancellation is only possible if the order has not progressed to the next step of processing. Once the production process has started, which typically happens within a few hours, we cannot accept cancellations.

You may inspect your products upon delivery. If you choose to return an item, it must be in its original condition. For full details on the return process, visit our return and refund policy.

Customized Products

We do not offer refunds or returns for customized products. However, if a wallpaper or mural is defective due to our error, we will replace or refund it. If a product or service is unavailable within 20 days of payment, you will have the option of a later delivery or a refund based on our refund policy.

Payment

We accept payments via Credit/Debit Cards and PayPal. For more information about how to place an order and available payment options, visit our ordering and payment page.

Production and Delivery

We strive to fulfill your orders as quickly as possible. The estimated delivery time provided is only an approximation. In some cases, delivery may take up to 7 to 15 days from the date of payment. We are not responsible for delays or errors caused by third-party couriers or postal services. However, we ensure that your order is securely packed. If the package is damaged during transit, please note this upon delivery and sign for it as "damaged." For full delivery timelines and shipping details, visit our delivery and shipping page.

Customs Duties and Taxes

Customers are responsible for any customs duties or taxes charged by the destination country. Wallanza is not responsible for any additional fees imposed by local authorities.

Product Quality

Please inspect your wallpaper or mural before installation. Any defects should be reported to Wallanza immediately, as we cannot accept claims once the product has been installed. We are also not responsible for installation errors made by third-party installers. For guidance on proper installation, visit our installation guide.

Color Variations

Minor color variations may occur between prints due to differences in screen settings. For precise color matching, we recommend ordering a sample swatch before purchasing the full product. Claims for color variations will only be considered if a printed sample was previously approved and the final product shows a noticeable difference. To understand the materials and finishes available, visit our paper types page.

Questions About These Terms

These terms are designed to provide transparency and clarity in your shopping experience with Wallanza. If you have any questions, feel free to reach out to our team for assistance through our contact page.