Terms of service

Terms & Conditions

wallanza.com is a venture of Giffy Sign LLC, which is registered in the USA at Margin Street, Peabody, Massachusetts, USA.

The following information details the terms and conditions under which you may buy goods or any services. By purchasing any goods or services, you agree to all our terms & conditions.

Right of Cancellation

  • You have the right to cancel an order (custom print or design) by contacting our team as soon as possible.
  • Cancellation is only possible if our team has not yet moved forward with the next step of order processing.
  • Although we strive to accommodate our customers, if the production process has already begun, we may not be able to honor your cancellation request.

You are entitled to a reasonable opportunity to inspect the products and are expected to return them in their original condition.

We do not offer refunds or returns on customized products. Any wallpaper or murals with defects caused by Wallanza will be replaced or refunded. Products or services that become unavailable within 20 days from payment will be scheduled for a later delivery date or refunded according to our refund policy.


Payment

We accept the following payment methods:

  • Credit or Debit Card
  • PayPal


Production and Delivery

Our team works hard to deliver orders and services as quickly as possible. Our quoted delivery time is approximate. In some cases, delivery can take up to 20 days from the start of the contract (after receiving payment). We cannot be held responsible for delays or errors made by any third-party courier or postal services. However, we always ensure the order is securely packed and sealed in rigid material. Any damage incurred during transit should be noted upon delivery and signed for as “damaged.”


Custom Duty & Taxes

The customer is responsible for any customs duties and taxes levied at the point of entry into the destination country. Team Wallanza is not liable for any local state or country duty or taxes.


Goods Quality

  • The wallpaper or murals should be inspected prior to installation. Any defects should be reported to Wallanza.
  • Claims cannot be made after the product has been used or installed on walls.
  • We are not responsible for installation errors made by any installer hired by you.
  • Minor variations in color may occur between prints, primarily due to screen resolution or brightness differences. We cannot be held responsible for discrepancies due to monitor settings.
  • If color accuracy is crucial, we recommend ordering a sample swatch first.
  • Claims for color variations will not be accepted unless a printed sample has been approved. We can only offer replacements if the variations are evidently noticeable and it is mutually agreed to be significant.


Return Policy

Each print is tested and checked 3 times in our warehouse. Our master production team verifies the quality of each wallpaper strip. If we are not 100% sure about the quality, we will not ship the roll to your doorstep.

In the rare event of an issue with the wallpaper, please contact our master team, and Team Wallanza will make every effort to provide a prompt resolution.